Refund policy

Due to the personal nature of the products we carry, all sales are final. For the safety and hygiene of our customers, we are unable to accept returns, exchanges, or offer refunds on any beauty, haircare, skincare, or lifestyle products.

Please ensure you read product descriptions carefully before purchasing, and don’t hesitate to reach out to us with any questions—we're always happy to help you find the right fit.

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your package at connect@colettestudio.ca, and we’ll do our best to make it right.

Thank you for supporting our small business and understanding our policy.